Voluntary Code of Conduct

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 This Code of Conduct outlines the consumer focused service standards that all members of the Blue Mountains Small Business Alliance must uphold to maintain their listing on our website.

1. Customer Centric Commitment

Members must put consumer safety, satisfaction, and well being at the centre of their business operations. Customers can expect respectful, professional, and ethical treatment at every point of contact.

2. Honesty and Transparency

All business advertising, marketing, and pricing must be completely accurate and unambiguous. Members must ensure there are no hidden fees, misleading claims, or deceptive practices regarding products, services, or delivery timelines.

3. Safety and Quality Assurance

Members must deliver goods and services that meet or exceed Australian Consumer Law safety standards and industry regulations. Premises, products, and operational environments must be regularly maintained to guarantee public health and safety.

4. Fair and Clear Dispute Resolution

If a customer issue arises, members must handle complaints promptly, politely, and fairly. Businesses must have a clear process to address grievances and resolve conflicts efficiently, striving for an outcome that respects consumer rights.

5. Inclusivity and Community Respect

Members must provide an inclusive, safe, and welcoming space for all consumers, completely free from discrimination. Businesses must respect the diverse local community and the unique natural environment of the Blue Mountains.

6. Data Privacy and Security

Members must securely handle, store, and protect consumer personal information and financial data. Businesses must comply with Australian privacy laws and never share customer details without explicit consent.

Compliance with this Code of Conduct is mandatory for all listed businesses. Reports of non-compliance will be thoroughly investigated by the Alliance, and failure to meet these standards may result in the immediate removal of the business listing from our website.